About us

Unrivaled Healthcare Solutions

MCI Assist is a leading company in healthcare assistance and risk management solutions. Since 1992, we have been committed to delivering exceptional services globally, becoming the benchmark in our industry.

Tailored Services for Every Need

At MCI Assist, we understand that each client has unique requirements. That’s why we offer personalized services to meet both health management and travel assistance needs, ensuring the highest quality service provision.

Building Trust Through Excellence

Our reputation and recognition have been built on the foundation of our medical expertise, risk management proficiency, and adaptability to evolving landscapes. Besides we introduced innovative solutions that optimize our operations and ensure personalized care thanks to our team of experts.

Expansion of Our Medical Network

We established partnerships with renowned providers worldwide, allowing our clients to access high-quality medical services in over 20 Spanish and Portuguese-speaking countries and other Mediterranean countries.

Cutting-Edge Technology and Personalized Care

We introduced innovative solutions that optimize our operations and ensure personalized care thanks to our team of experts.

Professional Development and Collaborations

We offer training courses tailored to each department and establish collaborations with Spanish universities to offer specialized programs. We are currently establishing various collaborations with Spanish universities. Additionally, we participate in numerous articles, conferences, webinars, and collaborations with other companies and non-profit associations both within and outside our sector.

ISO Certifications as a Business Achievement

We are proud to announce that we have obtained the ISO 9001: Quality Management Systems, ISO 14001: Environmental Management Systems, ISO 27001: Information Security, and ISO 37301: Compliance Management certifications. These certifications reflect our commitment to excellence, sustainability, and security in all our operations.

Commitment to Professionalism

With a diverse client portfolio and a proven track record in service excellence and innovative product development, our core values of professionalism, reliability, and investment in our team members ensure that our clients always receive exceptional services and unmatched value. Also We maintain active communication on almost all digital platforms, providing updates and relevant industry news to keep our clients informed and safe, building a relationship based on trust and respect.

Leadership, Expertise and Cultural Diversity

Dr. Pablo Gonzalo and Fatima Guillen, founders and senior partners of MCI Assist, lead our team and are the foundation of our ability to offer comprehensive services worldwide. Our team is specialized and multicultural, representing more than 15 different nationalities and fluent in more than 9 official languages.

We are proud to leverage the strengths of our team to provide fast and efficient solutions to any challenges that may arise due to language barriers, consolidating our commitment to deliver exceptional experiences to our clients around the world. Based in Madrid, our team of medical escorts is always ready to intervene and guarantee smooth medical transfers.

Innovative Solutions for Today’s Challenges

Our extensive experience in healthcare and risk management uniquely positions us to develop cost-effective solutions that prioritize customer support and service quality. Over the years, we have established a wide-ranging client base encompassing corporate entities, public institutions, non-governmental organizations, and insurance companies.

Partnership with International Assistance Group

Since May 2022, we have been proud partners of the International Assistance Group (IAG), the most important global network of experts in medical assistance and risk management.