Caring for People Across Borders
MCI Assist was created to ensure that anyone traveling, living, or working abroad can always access safe and reliable medical care.
As the first company of MCI Group, our work paved the way for growth in new territories and services, including:
- MCI Latam → regional hub for the Americas
- Medical Claims International → cost containment & claims management
- MCI Finance → secure payments and reimbursements
Together, we deliver end-to-end healthcare assistance, combining speed, expertise and close-to-patient coordination.
OUR MISSION
To protect the health, safety, and dignity of every patient we serve by delivering reliable, timely and professional medical assistance wherever it is needed. At the same time, we are committed to ensuring fairness, transparency and efficiency for our partners through clear processes, ethical practices and responsible cost management.
OUR Vision
We envision a world where access to quality medical care is not limited by geography. A world in which medical assistance is seamless, coordinated, and built on trust, allowing patients, insurers, and partners to feel supported and confident, regardless of where care is required.
over 25 years of expertise
Since 1992, MCI Assist, a member of the renowned MCI Group, has been a global leader in medical assistance and risk management solutions.
With a team of highly skilled professionals and an international presence, we manage over 30,000 hospitalization cases and facilitate 2,000 repatriations annually, providing personalized and efficient care to clients worldwide.
our values
Compassion
We place people at the center of everything we do, approaching each case with empathy, respect, and human understanding.
Integrity
We act with honesty and responsibility, ensuring transparency and ethical decision-making in every interaction.
Precision
We deliver accurate, efficient, and well-coordinated solutions, knowing that attention to detail makes a critical difference in healthcare.
Collaboration
We believe strong outcomes come from teamwork, both within our organization and through trusted partnerships worldwide.
Sustainability
We are committed to long-term responsibility, supporting our teams, communities, and the environment through sustainable and responsible practices.
Delivering Healthcare Beyond Borders
Our reputation and recognition are built on a solid foundation of medical expertise, risk management proficiency, and adaptability to evolving landscapes.
Through strong partnerships with leading healthcare providers worldwide, we enable our clients to access high-quality medical services in more than 20 Spanish- and Portuguese-speaking countries, as well as other Mediterranean regions.
Corporate Responsibility
- Fair labor and equal opportunity
- Strengthening local healthcare ecosystems
- Ethical partnerships and compliance leadership
- Environmental sustainability initiatives
Commitment to Excellence
Cutting-Edge Technology and Personalized Care
We enhance efficiency and deliver truly personalized care, by integrating advanced technologies.
Professional Development and Collaborations
We provide tailored training programs and collaborate with Spanish universities, companies, and non-profit organizations.
Leadership, Expertise and Cultural Diversity
We leverage our team to overcome language barriers and ensure exceptional global client experiences.
Medical repatriation
Our medical repatriation services ensure that patients receive safe and seamless transportation back to their home country when a medical emergency occurs abroad. Our expert medical coordination team evaluates each case individually, arranging the most suitable transfer method, whether through commercial airline with medical escort or air ambulance.
We manage every detail, from hospital discharge to arrival at the final destination, ensuring continuity of care throughout the journey. With our trusted global network, 24/7 availability, and strict quality standards, we provide reassurance to patients, families, and insurers, guaranteeing that every return home is handled with efficiency, dignity, and compassionate support.
sOCIAL rESPONSIBILITY
At MCI Assist, social responsibility is an essential part of the way we operate. We believe that healthcare must always be connected to human values, community well-being, and respect for the environment. Our initiatives focus on supporting local communities, promoting fair and ethical practices with healthcare providers, and fostering equal opportunities within our teams.
Our initiatives include LED lighting, optimized heating and cooling, supporting local organic suppliers, tree planting in Madrid, and a long-term goal to achieve net-zero CO2 emissions by 2050.
By investing in people, sustainability, and ethical cooperation, we ensure that our services contribute not only to better health outcomes, but also to a healthier and fairer world for everyone.
Providing trusted, personalized healthcare and risk management solutions since 1996
LEGAL MENU
CONTACT
- (34) 91 301 63 87
- info@mciassist.com
- 65, Santa Leonor 65. Avalon Business Park, Building B, 1rst Floor, Madrid 28037 Spain
LOCATION