Complete Medical Assistance Solutions for a Global World
Global Medical Coordination
We manage every medical case from first contact to resolution, coordinating doctors, hospitals, and insurers worldwide to ensure patients receive timely and appropriate care.
24/7 Medical Hotline
Our doctors and nurses are available around the clock to provide immediate medical guidance, triage, and case activation anywhere in the world.
Medical Repatriation
We organise safe, medically supervised transport for patients who must return home or transfer to specialised facilities, including air ambulances and escorted commercial flights.
Cost Containment & Repricing
Supported by Medical Claims International, we verify and negotiate medical bills to ensure fair pricing, transparency, and financial protection for insurers and patients.
Worldwide Provider Network
Through MCI Assist and MCI Latam, we offer access to a carefully vetted network of hospitals, clinics, and medical professionals across Europe, Latin America, and the Mediterranean.
Secure Medical Payments
Powered by MCI Finance, we manage secure, compliant payments and reimbursements to medical providers and patients anywhere in the world.
Global Medical Coordination
MCI Assist provides full-spectrum medical coordination for patients, insurers, and assistance partners worldwide.
Our coordination services include:
- Appointment scheduling with appropriate specialists and facilities
- Hospital admission and discharge coordination
- Acute, chronic, and long-term case management
- Continuous monitoring of treatment plans and patient progress
- Multilingual communication with patients, families, and medical providers
- Real-time documentation and reporting for insurers and partners
24/7 Medical Hotline
Our 24/7 Medical Hotline is a cornerstone of our service model. Staffed by experienced doctors and nurses, it provides immediate access to professional medical guidance at any time, anywhere in the world.
This service allows patients and insured members to:
- Speak directly with qualified medical professionals
- Receive guidance on symptoms and next steps
- Obtain referrals to appropriate medical facilities
- Trigger immediate coordination for emergencies or urgent care
- Receive reassurance and clinical direction when they need it most
For insurers, embassies, travel organizations, and healthcare partners, this hotline adds a critical layer of safety, clinical triage, and service continuity.
Medical Repatriation
At MCI Assist, we handle every process with deep care, compassion, and respect for each unique journey. Our team works closely with loved ones, providing personalized guidance and emotional support every step of the way.
More than logistics, we believe in creating a bridge of humanity ensuring that every individual returns home with dignity and every family feels accompanied, understood, and supported.
We manage:
- Commercial flights with medical escort
- Air ambulance services
- Bed-to-bed medical transfer
Every step is handled with safety, dignity and expert supervision.
Cost Containment & Repricing
(Delivered through MCI Group expertise)
Through the support of Medical Claims International, the cost management arm of MCI Group, MCI Assist provides advanced cost containment and repricing services that ensure medical expenses remain fair, justified, and fully transparent.
Our specialized teams review, validate, and negotiate medical invoices in accordance with international standards, contractual agreements, and local market conditions. This process protects insurers, assistance companies, and self-insured organizations from overbilling, incorrect charges, and unnecessary medical costs while ensuring that healthcare providers are paid accurately and fairly.
This service is fully integrated with our medical coordination activities, which allows real-time verification of treatments, medical necessity, and pricing.
Worldwide Provider Network
As part of MCI Group, MCI Assist operates one of the most structured and reliable medical provider networks across Europe, Latin America, and the Mediterranean region.
Our network is continuously curated and monitored through Yndhex, MCI Group’s proprietary provider management platform. This ensures that every hospital, clinic, doctor, ambulance service, and diagnostic center meets strict quality, compliance, and performance standards.
Our global provider network allows us to offer:
• Fast access to qualified and trusted healthcare professionals
• Consistent quality and medical standards across countries
• Secure medical documentation and billing processes
• Local expertise combined with international coordination
Secure Medical Payments
(Powered by MCI Finance)
MCI Assist is backed by MCI Finance, the financial services division of MCI Group, which specializes in secure, compliant, and fast medical payments worldwide.
Through this integrated platform, we manage:
- Direct payments to hospitals and clinics
• Reimbursements to insured patients
• International fund transfers
• Multi-currency settlement
• Compliance with financial and regulatory standards
This ensures that medical providers are paid on time, patients are not left with unexpected expenses, and insurers benefit from full financial transparency and traceability.
The Power of MCI Group Synergy
MCI Assist is the operational heart of MCI Group, working in close coordination with:
• Medical Claims International for cost containment and claims control
• MCI Finance for secure and compliant global payments
• MCI Latam for regional operations across the Americas
This structure allows us to deliver a fully integrated medical assistance ecosystem that combines healthcare, cost management, technology, and finance into one seamless solution for our partners and patients worldwide.
Providing trusted, personalized healthcare and risk management solutions since 1996
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CONTACT
- (34) 91 301 63 87
- info@mciassist.com
- 65, Santa Leonor 65. Avalon Business Park, Building B, 1rst Floor, Madrid 28037 Spain
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