Integrated Management System Policy

INTEGRATED MANAGEMENT SYSTEM POLICY

At MCI GROUP, we commit to managing our activities efficiently and sustainably, ensuring excellence in medical expense management, travel healthcare assistance, billing, payment centers, and other services provided by our companies:

• MEDICAL CLAIMS INTERNATIONAL SL: Management of medical expenses and travel healthcare assistance related to health insurance.
• MCI ASSIST SL: Healthcare billing.
• MCI FINANCE SL: Payment center.
• MCI LATAM SRL: (Dominican Republic).

Our Integrated Management System (IMS) is based on the ISO 9001 (Quality), ISO 14001 (Environmental Management), ISO 27001 (Information Security), ISO 37301 (Compliance), and ISO 2600 (Corporate Social Responsibility) standards, ensuring compliance with applicable requirements and continuous improvement in all our operations.

MCI COMMITMENTS:

• Customer Satisfaction: We strive to exceed our customers’ expectations by ensuring high-quality, safe, and efficient services.
• Communication and Transparency: We maintain open communication channels with customers, suppliers, and stakeholders to understand and meet their needs.
• Regulatory and Legal Compliance: We ensure compliance with current legislation, applicable regulations, and other subscribed requirements, particularly in quality, environmental management, information security, compliance, and corporate social responsibility.
• Continuous Improvement: We apply monitoring and measurement methodologies to enhance the effectiveness of our Integrated Management System and optimize processes.
• Information Security: We protect information as a strategic asset, minimizing risks through periodic analyses and the application of technical and organizational solutions.
• Business Continuity: We implement continuity plans aligned with recognized methodologies to ensure resilience and operational effectiveness.
• Environmental Commitment: We promote efficient resource use, pollution prevention, and minimization of environmental impacts resulting from our operations.
• Training and Awareness: We develop training programs for our employees, fostering a culture of quality, information security, regulatory compliance, and environmental responsibility.
• Responsible Supplier Selection: We evaluate and approve suppliers and subcontractors based on quality, information security, regulatory compliance, and environmental responsibility criteria.
• Ethics and Social Responsibility: We foster a work environment based on fairness, respect, and integrity, ensuring compliance with our compliance policies and corporate social responsibility commitments.

IMPLEMENTATION AND RESPONSIBILITY

This policy is mandatory for all entities within MCI GROUP and will be reviewed periodically to ensure its suitability and continuous improvement. Management assumes responsibility for its dissemination, compliance, and alignment with the organization’s strategic objectives.

 

REVISION/MODIFICATION STATUS OF THE DOCUMENT
Nº edition	Date	Nature of the review
02	01/09/2022	ISMS Manager
03	11/07/2024	ISMS Manager
04	05/02/2025	Logo update and MCI Latam inclusion

ELABORATED GIS Manager (collaboration with the Systems Manager)	REVISED Management	APPROVED Management
Nombre: Fátima Guillén Fecha: 05/02/2025	Nombre: Agathi Kanellou Fecha: 05/02/2025	Nombre: Fátima Guillén Fecha: 05/02/2025