Integrated Management System Policy

The Integrated Management System for Quality, Environment, and Information Security of the MEDICAL CLAIMS INTERNATIONAL GROUP (MCI) pursues as its main objective the improvement of our services in the services:

MEDICAL CLAIMS INTERNATIONAL – SPAIN MANAGEMENT OF MEDICAL EXPENSES AND TRAVEL MEDICAL ASSISTANCE RELATED TO MEDICAL INSURANCE.

MCI ASSIST SL: HEALTH CARE BILLING.

MCI FINANCE: CENTRAL PAYMENT CENTRE.

To this end, we focus our efforts on continuous improvement, with the ultimate goal of being able to offer our clients an excellent service in all aspects and total satisfaction of all expectations.

Due to our activity, at MCI we know that information is an asset with a high value for our organisation and therefore requires adequate protection and management in order to give continuity to our line of business and minimise the possible damage caused by failures in Information Security.

To this end, MCI undertakes the following commitments:

• Full satisfaction of our customers.
• Maintenance of adequate communication channels with customers and other interested parties to detect their current and future needs, in order to ensure their satisfaction with regard to the fulfilment of their needs, requirements and expectations.
• MCI’s ongoing commitment to Quality, Environmental and Information Security Management will be demonstrated through training and awareness programmes that promote participative management in these areas, enabling staff skills to be used for the continuous improvement of the production process.
• To guarantee the development of its activities within the applicable rules and regulations, it shall comply with the legislation and regulations in force, as well as with other requirements subscribed to with its clients, including those referring to the environment and information security.
• Comply with the requirements and continuously improve the effectiveness of the Quality, Environmental and Information Security Management System, by implementing systems for measuring and monitoring the services provided to our clients, as well as quality, environmental and Information Security objectives.
• To ensure business continuity by developing continuity plans in accordance with recognised methodologies.
• Promote environmental responsibility at all levels of the company by providing adequate training to all staff.
• Prevention, control, and minimisation of the environmental effects generated in the environment, derived from MCI’s activity.
• Carry out and periodically review a risk analysis based on recognised methods that allow us to establish the level of information security and minimise risks through the development of specific policies, technical solutions, and contractual agreements with specialised organisations.
• MCI staff will carry out their work oriented to the achievement of the objectives set and in accordance, always, with the legal, environmental, IS and customer requirements.
• Commitment to provide information to interested parties.
• Selection of suppliers and subcontractors based on quality and environmental criteria.

THE MANAGEMENT

Madrid on September 1^st, 2022

DOCUMENT REVIEW / MODIFICATION STATUS
Issue nº	Date	Nature of the review
0	01/01/2016	Initial edition
01	01/03/2020	Inclusion of the company MCI Finance
02	01/09/2022	Update

ISSUED BY Quality Manager	REVISED Management	APPROVED Management
Name: Fátima Guillén Date: 01/09/2022	Name: Fátima Guillén Date: 01/09/2022	Name: Fátima Guillén Date: 01/09/2022