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Global Medical Assistance You Can Trust
Anywhere - Anytime

Expert coordination, a strong international provider network, and complete transparency

Your health and peace of mind are always our priority

MCI Assist is the founding company of MCI Group, and a leader in international medical assistance, medical case management, and support for patients abroad.

From Europe to Latin America, we operate 24/7 to connect travelers, expatriates, students, and insured clients with the medical care they need, wherever they are in the world.

Our teams handle every detail of the healthcare journey so that patients, families, and insurers remain fully supported during critical moments.

what WE OFFER

Primary Services

These are the core pillars of our global healthcare support:

30+ Years of Proven Expertise

Supporting international patients, insurers and healthcare partners with specialist knowledge.

Certified Quality & Trust

Operational and ethical excellence reinforced by 5 internationally recognized ISO certifications.

Local Presence, Global Reach

Teams in Europe and the Americas to ensure coordinated care, no matter the time zone.

Technology that Enhances Care

Internal digital platforms to streamline processes, reduce delays and increase service accuracy.

Emergency & Routine Assistance

From urgent interventions to planned treatment needs, we ensure continuity of care throughout the patient journey.

A Strong Network of Trusted Providers

High-quality medical facilities and professionals selected through strict standards across two continents.

 Complementary Services

Supporting insurers, patients and providers with essential operational value:

• Global Provider Network

Reliable access to vetted medical centers across Europe, Latin America and key international destinations.

• Cost Containment & Repricing
Fair pricing, transparency and financial protection for insurers and patients.

• Secure Worldwide Payments (with MCI Finance)
Fast, compliant financial coordination for guarantees of payment and reimbursements.

• Hotline With Doctors & Nurses
Qualified medical guidance at any moment of need.

Backed by the strong synergy of MCI Group, delivering integrated and efficient solutions across continents.

Explore All Services

GLOBAL REACH

Our Strength, Your Assurance

Our greatest strength lies in our extensive network of carefully vetted, high-quality medical providers operating across more than 20 Spanish- and Portuguese-speaking countries, as well as key regions throughout the Mediterranean.

This broad international reach allows us to deliver personalised attention, fast coordination, and exceptional medical care, wherever your journey may take you.

Best Medical Assistance Company

In a world where healthcare and risk management are critical, MCI Assist shines as a benchmark of excellence. Driven by innovation, professionalism, and a dedication to client satisfaction, we continue to redefine the industry, ensuring our clients receive the highest standards in healthcare assistance and risk management solutions.

Multiple industry awards, including:

  • Assistance Company of the Year – ITIJ 2023
  • Best Cost Containment Company – MCI 2007
  • Corporate Social Responsibility Award – IAG Global Forum 2024
  • Quality Award 2025 (Europe) – IAG Global Forum 2025

Our Standards and Certifications

As part of our ongoing commitment to strengthening management standards and continuous improvement, we have obtained:

  • ISO 9001: Quality Management Systems
  • ISO 14001: Environmental Management Systems
  • ISO 27001: Information Security
  • ISO 37301: Compliance Management.
  • ISO 26000 Corporate Social Responsibility
  • CO2 Seal awarded by the Ministry for Ecological Transition and Demographic Challenge (MITECO)

Medical Services & Case Coordination

Expert Care, Personalised Management

Our highly qualified medical and nursing teams provide comprehensive support to both corporate partners and individual clients. From routine medical coordination to complex emergency cases, we ensure precise, professional, and compassionate management.

Each case is handled individually, with a tailored approach that guarantees the right level of care, at the right time, in the right place.

Providing trusted, personalized healthcare and risk management solutions since 1996

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CONTACT

  • (34) 91 301 63 87
  • info@mciassist.com
  • 65, Santa Leonor 65. Avalon Business Park, Building B, 1rst Floor, Madrid 28037 Spain

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